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 FAQ
Registration
How do I register with NTT Tours?
Why should I register with NTT Tours?
How do I change my password?
How do I sign in to my account if I forget my password?
How do I edit my account information?
Can I change my Username?
How do I log off of the site when I am finished?


Payment Options
What payment options does NTT Tours have?
How do I know that my credit card information is safe on your site?
What Is the Card Verification Number (CVV) on my credit card?
Where is the Card Verification Number (CVV) located on my credit card?


Hotel Reservations
How do I know my reservation was booked?
Do I need to confirm my reservation?
How do I amend a hotel reservation?
Is there a cancellation policy for Hotels booked on NTT Tours?
How do I cancel a hotel reservation


Trouble Shooting
Do my browser's privacy settings affect my www.nttomantours.com experience?
Can I book on NTT Tours if I'm using Mac OS X?
Some of the stuff I'm seeing looks a little bit old?
I Get an Expired Certificate Warning
The Speed Of The Website Is Slow?
What browser Works Best With This Site?
What do I do if my booking is not completed?
Does this site use cookies?


Registration
How do I register with NTT Tours?
  It's easy to register with NTT Tours . Just click the link and enter your email address. Although one does not need to register in order to book or search.
   
Why should I register with NTT Tours?
  We don't force you to register. However, if you register with NTT Tours we save you the trouble of repeatedly typing your details when you make a booking. Additionally, it also opens the option to receive great travel deals from us via email.
   
How do I change my password?
  Sign in to your account and change your password from the Edit Profile page.
   
How do I sign in to my account if I forget my password?
  If you've forgotten your password, click here, follow the on-screen instructions and we'll send you an email with instructions.
   
How do I edit my account information?
  Sign in to your NTT Tours Account. Thereafter go through each tab and update the necessary account information. Click on the save button. Your account information will be updated.
   
Can I change my Username?
  The username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new member.
   
How do I log off of the site when I am finished?
  Click on < Sign out> on the main menu and you will be logged off.
   
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Payment Options
What payment options does NTT Tours have?
  1) For individuals, we accept payments using credit cards, direct bank debits.
2) For Companies / Tour operators, we reserve the option of allowing a credit limit based on satisfactory completion of credit rating appraisal and approval procedures.
   
How do I know that my credit card information is safe on your site?
  Any information you enter when transacting over NTT Tours is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the passenger information page to the payment page, the url changes from http:// to https://. This shows that you are now on a secure channel.
   
What Is the Card Verification Number (CVV) on my credit card?
  The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.
   
Where is the Card Verification Number (CVV) located on my credit card?
  Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field.
   
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Hotel Reservations
How do I know my reservation was booked?
  You will receive an email on confirmation of your hotel booking.
   
Do I need to confirm my reservation?
  There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by emailing our Customer Support Team at nttoman@omantel.net.om or by contacting our customer services team.
   
How do I amend a hotel reservation?
  To amend a hotel reservation, please contact our customer support.
   
Is there a cancellation policy for Hotels booked on NTT Tours?
  If you are canceling 7 days prior, you will be charged a processing fee. If it is less than 7 days, you will be charged 1-night retention plus a processing fee. If you are canceling after the check-in date, there will be no refund. However, some tariffs may be non-refundable as per the hotel's cancellation policy. Taxes as applicable will be charged.
   
How do I cancel a hotel reservation?
  To amend a hotel reservation, please contact our customer support.
   
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Trouble Shooting
Do my browser's privacy settings affect my nttomantours.com experience?
  NTT Tours works with most levels of your browser's privacy settings, so your experience will not change.
   
Can I book on NTT Tours if I'm using Mac OS X?
  We love Apple and we love the Mac, so someone would get shot if NTT Tours didn't support the Mac OS. That said, we have some odd quirks with Safari, so you're best off using Firefox until we iron out our Safari glitches.
   
Some of the stuff I'm seeing looks a little bit old?
  We do our best to serve you hot, fresh content. If you still see things that seem dated, try clearing your browser cache.
   
I Get an Expired Certificate Warning
  This will happen only if the site is being accessed through an old browser. Need to check with the certificate vendor for browser version compatibility.
   
The Speed Of The Website Is Slow?
  Please check your connection with your Internet Service Provider.
   
What browser Works Best With This Site?
  IE(version 5.5 or later), Firefox/Mozilla (Firefox 1.0, 1.5, 1.5.1), Netscape (version 7.x or later), and Opera (7.x or later)
   
What do I do if my booking is not completed?
  We are sorry for this unlikely inconvenience. If your booking process fails during a payment process, we will notify you if any erroneous charges have been incurred. And reverse any amount charged within 3 weeks.
   
Does this site use cookies?
  To make us more responsive to the needs and interests of our visitors, we use cookies. These cookies help us tailor our site to your needs, and deliver a more personalized service.
   
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